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What They Are Saying
Steve Derebey On October 6th, we were enjoying a quiet Sunday morning at our cabin in the Northwoods of Wisconsin when our “Ring” camera on our house in Rio Rancho alerted us to a visitor at our door. It was a neighbor of ours who told me that there was water streaming from our front door. We established cellphone communication and I directed him to a hidden key so he could access the house. What he found was stunning. There was four inches of water through the house and there was a supply line i one of the bathrooms spewing water. He was able to find the tool to shut off the water at the street. I immediately made arrangements to fly to Albuquerque that evening to assess the damage. Our neighbor had also recommended a water extraction and remediation service who I contacted that evening as well. By 8:00 am the next morning, they were on site and immediately recommended that I contact CRDN, which they told me was a service that took salvageable household items such as furniture, clothing, and any other items and restored them to new condition. I contacted CRDN and they immediately sent out a representative that day to assess our situation and helped us determine which items were salvageable and which items were damaged beyond repair. Valerie was the the person they sent and she was fantastic! She gave us good, honest advice on what items they could work with and which items we should discard. We had to wait a full week for the insurance adjuster to find the time to come and make his inspection (which will be the subject of a different and far less complimentary review!) so we had to wait until that was complete before everything could be removed. The good people at CRDN gathered all of the items we identified and completely restored each item, cleaned many articles of clothing, and over 50 pair of shoes! They stored all of this for us which our home was being restored, keeping in close touch with us during the process to determine a date when it could all be delivered. When it came back, everything was very carefully packed, labeled, and boxed. It all had been very professionally cleaned and restored. We couldn’t be happier with the great service we received from CRDN and would highly recommend them in the event you may have a disaster strike such as we did. We later determined that the water had been leaking for about two weeks at the rate of over 6,000 gallons per day - over 136,000 gallons of water had streamed though our home touching nearly everything in it! Our damage was water, but I’m sure they could handle the full restoration of any type damage that might be suffered such as fire, smoke, or anything else. Absolutely great people who care, display great empathy, and provide excellent service in restoring items that are important to you. Thank you to everyone at CRDN who helped put our lives back together! Special shout outs go to Cathy in their office who kept in close touch with us throughout the process and Valerie and Angel who were the on-site coordinators who worked with us at the beginning though the final delivery. Kudos to all the people behind the scenes who did the actual restoration work and cleaning! Outstanding job! Amanda Flippo CRDN took the care of our household full of items very seriously and communicated with us consistently, respectfully, and (most importantly for us two busy full-time working parents) proactively. They were very receptive to communication via email and/or phone and always followed up any phone conversations with an email that summarized what was discussed in the phone call. Both Rami and Cathy were amazing to work with and I highly recommend CRDN because of the care these two humans showed my family! David Ford CRDN exceeded our expectations by restoring our home to its pristine condition after a flooring project left it in disarray. They were consummate professionals who treated our home as if it were their own. Lupina Cover In a time of heartache and disparity, CRDN was a lifesaver. We lost pretty much everything in a house fire. However with the items I was able to recover, i sent to CRDN and they worked their magic. Things that i thought were ruined were made fresh. They didnt smell of fire smoke anymore. They checked on me often. Not just because I had items with them but because they wanted to make sure my family and I were handling things okay. They returned my items on my schedule and what worked best for me. Cathy was an angel. She was an ear to listen and always told me how much we were in her thoughts. I spoke to the owner on a day that it snowed and many were out due to whether or PTO. We had to reschedule the delivery and he was so understanding about it. This company is so compassionate and kindhearted. I'm sad I had to go through a house fire but lucky I got to work with an incredible company to restore my sons items. Madeleine Crummer As a result of a severe flood an antique painted screen suffered water damage. The screen was restored beautifully, every contact with the company was very cordial and helpful, including the men who delivered the (heavy) screen, even doing a bit of moving to accommodate the screen. So, excellent service and result. Joe Ornelas The staff and owner did an amazing job of getting our clothes rugs and shoes refurbished, they looked brand new! I highly recommend them! Sider Esquibel We met Valarie Jackson through a referral from the insurance company that insures our sound equipment, so that she could assess the damages to our items that were damaged. She was so professional and very knowledgeable. Valarie was also very courteous. We worked with her through the process. We are quite certain that Valarie is a very valuable asset to the company she works for, CRDN. We now know that if we ever should need any further information regarding our sound systems, we will not hesitate to contact her agian. I believe that maximum Statrs a person with CRDN may receive on a survey is 5 Stars; if we could give her 10 we would most definitely would do that as well. KEEP UP THE GOOD WORK! Isidro Sider Esquibel Sounds Good To Me Promotions Party Music Pros Dj Sider Chloe Abreu 10/10 would recommend to everyone! CRDN is amazing. We experienced a devastating home water leak and had many personal, memorable items compromised because of water and mold damage. CRDN handled our belongings with care, did excellent with restoration and returned our items in such an organized fashion. The team communicated almost daily to give updates and to check in to see when our belongings could be restored. Communication in a time of devastation is extremely important and CRDN exceeded our expectations. Carlos Carrillo Had a gaming PC and monitor that needed cleaning due to mold. Outstanding job, meticulous attention to detail and extremely professional. Highly recommend! cinshaw c CRDN was fantastic! They were able to go in, clean out my house after a renter had to be evicted, and did a super great job! I am so thrilled with the house. Kitchen looks great, fridge is clean, bedrooms, living room, garage and even the little storage shed is cleaned out and looking excellent again! Rami was so easy to work with and communication was spot on. I highly recommend.